Privacy Policy

Last Updated: 26 September 2026

Fairplay24 respects the privacy of its users and is committed to handling personal information responsibly. This Privacy Policy explains the types of information that may be collected when you visit Fairplay24, create or use an account, make transactions, contact customer support, or interact with available sports betting and casino services.

By accessing or using Fairplay24, you acknowledge that your information may be handled in accordance with this Privacy Policy and any applicable laws or regulatory requirements.

Information We May Collect

Fairplay24 may collect information that you provide directly when using the platform.

This may include:

Your name
Mobile number
Email address
Account or login information
Age and identity-verification information
Documents or details requested during KYC verification
Deposit and withdrawal information
Preferred payment methods
Customer-support messages and correspondence
Information connected with promotions, bonuses, or account activity

We may also collect technical information generated when you use the website or supported mobile services. This may include browser information, device type, IP address, login activity, operating system, session information, and similar technical data required for security, performance, and platform functionality.

How We Use Your Information

Information collected through Fairplay24 may be used to:

Create, verify, and maintain your account.
Process login requests and account-security checks.
Complete age and KYC verification where required.
Process eligible deposits and withdrawal requests.
Provide access to sports betting, casino, and other available gaming services.
Respond to customer-support enquiries.
Detect suspicious, fraudulent, or unauthorised activity.
Improve website and mobile performance.
Provide service-related updates and account notifications.
Administer eligible bonuses and promotional offers.
Support responsible gaming measures.
Meet applicable legal, regulatory, or compliance requirements.

We aim to use personal information only where it is reasonably necessary for the operation, security, and administration of the platform.

Account Verification and KYC

Fairplay24 may request identity or age-verification information before certain account features are made available.

KYC procedures may be used to confirm that an account belongs to the registered user, verify that the user meets applicable age requirements, support fraud prevention, and help protect payment and withdrawal activity.

Users are responsible for providing accurate and current information when completing verification.

Payment Information

Fairplay24 may support payment methods such as UPI, Paytm, PhonePe, bank transfer, and other available options.

When you make a deposit or request a withdrawal, information relating to the transaction may be processed for payment administration, verification, security checks, fraud prevention, and account-record purposes.

Certain payment information may also be processed by the relevant bank, payment provider, wallet service, or other third-party payment processor.

Fairplay24 does not control the independent privacy practices of external payment providers.

Security of Personal Information

Fairplay24 uses security measures designed to protect account and transaction information.

These measures may include encrypted connections, account-verification procedures, fraud-monitoring systems, and optional two-factor authentication.

While reasonable security measures are used to protect user information, no website, payment system, or internet transmission can be guaranteed to be completely secure. Users should therefore protect their login credentials, OTPs, passwords, and other sensitive account information.

Cookies and Similar Technologies

Fairplay24 may use cookies or similar technologies to support website functionality, remember user preferences, maintain login sessions, analyse performance, and improve the overall user experience.

Some cookies may be necessary for core platform functions, while others may support analytics or personalisation.

Your browser may allow you to restrict or disable certain cookies. However, doing so may affect the availability or performance of some website features.

Customer Support Communications

If you contact Fairplay24 through live chat, email, WhatsApp, or another available support channel, information contained in your communication may be used to investigate and respond to your request.

For security reasons, users should never send passwords, OTP codes, UPI PINs, or other highly sensitive authentication information through ordinary support messages.

Promotions and Communications

Fairplay24 may send eligible users information about account activity, service updates, promotions, bonuses, or relevant platform offers.

Where applicable, users may be able to manage certain promotional communication preferences.

Important account, transaction, security, or service-related messages may still be sent where reasonably necessary.

Responsible Gaming Information

Fairplay24 may process certain account or activity information in connection with responsible gaming features.

These features may include deposit limits, time-management tools, account restrictions, reality checks, or self-exclusion requests.

Information connected with these controls may be retained where necessary to apply the requested restriction or meet responsible gaming obligations.

Sharing of Information

Fairplay24 may share relevant information with service providers where reasonably necessary to operate the platform.

These may include:

Payment processors
Identity or KYC verification providers
Security and fraud-prevention services
Website or technology providers
Customer-support services
Professional or regulatory advisers where required

Only information reasonably necessary for the relevant service should be shared.

Information may also be disclosed where required by law, regulation, legal process, fraud investigation, or regulatory obligation.

International Processing

Because Fairplay24 operates as an online platform, personal information may be processed or stored using systems or service providers located outside the user’s home jurisdiction.

Where this occurs, appropriate measures should be used to protect information in accordance with applicable requirements.

Data Retention

Fairplay24 may retain account, transaction, verification, security, and support information for as long as reasonably necessary for platform operation, legal compliance, fraud prevention, dispute handling, responsible gaming, and record-keeping purposes.

Retention periods may vary depending on the type of information and the reason it is required.

Your Responsibilities

Users should:

Keep passwords and account credentials confidential.
Never share OTP codes or authentication information.
Provide accurate registration and verification details.
Keep registered contact information up to date.
Log out when using a shared or public device.
Contact support if suspicious or unauthorised activity is detected.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the ability to request access, correction, or other permitted actions concerning information associated with your account.

Requests may be subject to identity verification and legal or regulatory limitations.

Third-Party Websites and Services

Fairplay24 may contain links or integrations involving third-party websites, payment providers, or other external services.

Fairplay24 is not responsible for the privacy practices, security, content, or policies of independently operated third-party services.

Users should review the relevant third party’s privacy policy before providing personal information.

Users Under 18

Fairplay24 is intended only for users who meet the applicable minimum age requirement.

Users under the age of 18 must not create an account or participate in real-money gaming through the platform.

Age verification may be required as part of registration, KYC, account review, or withdrawal procedures.

Changes to This Privacy Policy

Fairplay24 may update this Privacy Policy when platform features, legal requirements, security practices, or data-processing activities change.

The updated version may be published on this page together with a revised “Last Updated” date.

Users should review this page periodically.

Contact Us

If you have questions about this Privacy Policy or the handling of your account information, contact Fairplay24 through the official support channels listed on the website.

For general assistance, visit the Contact Us page.

18+ only. Please play responsibly.